Who controls your information?
Meadowline Coaching Consultancy Ltd., of 27 Brackenmere Street, West Didsbury, Manchester, M20 3GT, United Kingdom, is the controller for personal information described in this policy. Privacy enquiries may be sent to [email protected].
Information we collect
We collect information that you submit through the contact form or by email, including your name, email address, organisation, selected area of interest and message. If consultancy discussions continue, we may collect business contact details, correspondence, meeting notes, contractual records and information needed to deliver agreed services.
Web servers may process technical information such as an Internet Protocol address, browser type, requested page, referring page and time of request. Cookie preferences are stored in your browser. Please do not send confidential participant, medical or safeguarding case information through the general contact form.
Purposes and lawful bases
We use enquiry information to respond, assess whether requested work is suitable and take steps at your request before entering a contract. Contractual information is used to provide services and administer payment. We may process limited records for legitimate interests in operating, securing and improving the website, maintaining business correspondence and establishing or defending legal claims. Where consent is required for optional cookies, consent is the lawful basis and may be withdrawn.
We may also process information to comply with legal obligations. Where sensitive information is involved in consultancy work, the applicable purpose, access arrangements and legal basis should be defined in the relevant contract or project documentation.
Cookies and local storage
The website uses browser storage to remember cookie choices and support essential operation. Optional functional or analytics technologies are controlled according to the preference selected in the banner. Further details, including categories and controls, appear in the cookie policy.
Sharing and processors
Information may be handled by service providers that support hosting, secure email, document storage, professional advice or website administration. They are permitted to process information only for defined services and are expected to protect it appropriately. We may disclose information where required by law, court order or a competent authority, or where necessary to protect legal rights and safety.
If a supplier processes information outside the United Kingdom, we use an appropriate transfer mechanism where required, such as adequacy regulations or approved contractual safeguards.
Retention and security
General enquiries that do not lead to work are normally retained only as long as needed to respond and manage reasonable follow-up. Contract, transaction and project records may be retained for longer periods where needed for legal, accounting, insurance or dispute purposes. Cookie choices remain until browser storage is cleared or the preference is changed.
We use access controls, appropriate service providers and proportionate organisational measures. No Internet transmission or storage system can be guaranteed completely secure. If a personal data breach creates relevant risk, we will follow applicable notification obligations.
Your rights
Under the UK GDPR and Data Protection Act 2018, individuals may have rights to access, correct, erase or restrict personal information, object to certain processing, receive portable data and withdraw consent. Rights depend on the circumstances and may be subject to lawful exemptions. A complaint may be made to the UK Information Commissioner’s Office.
Visitors in the European Economic Area may have corresponding GDPR rights and may complain to their local supervisory authority. California residents may have rights under the California Consumer Privacy Act, as amended, where that law applies, including rights to know, correct or delete covered information and to opt out of sale or sharing. We do not discriminate against a person for exercising an applicable privacy right.
Requests and changes
Send requests to [email protected]. We may need to confirm identity before acting. This policy may be revised when services, legal requirements or data practices change. The published version applies from the point it appears on this website.